The ITIL 4 Managing Professional (MP) exam is a crucial component of the ITIL 4 certification scheme, which is aimed at IT professionals who manage IT-enabled services, teams, and workflows. ITIL (Information Technology Infrastructure Library) is a widely recognized set of best practices for IT service management (ITSM) that helps organizations manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
Overview of ITIL 4 Managing Professional Exam
1. Structure of the Certification:
- The ITIL 4 Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.
- It is designed for IT practitioners involved in technology and digital teams across businesses.
2. Components of the ITIL 4 MP Certification:
- The ITIL 4 MP certification is made up of four modules, each focusing on different aspects of ITIL:
- ITIL 4 Specialist Create, Deliver and Support (CDS): Focuses on operational activities and digital product lifecycle management.
- ITIL 4 Specialist Drive Stakeholder Value (DSV): Concentrates on engagement and interaction between service providers and their customers, users, suppliers, and partners.
- ITIL 4 Specialist High-velocity IT (HVIT): Covers the ways in which digital organizations and digital operating models function in high-speed environments.
- ITIL 4 Strategist Direct, Plan and Improve (DPI): Provides practical skills for shaping IT strategy and drives change within the organization.
3. Eligibility:
- To sit for the ITIL 4 MP exams, candidates must have passed the ITIL 4 Foundation exam. It provides a general understanding of the ITIL 4 framework and how ITIL can be used to enhance IT service management.
4. Exam Format:
- Each module within the ITIL 4 MP stream has its own examination. These exams are typically formatted as closed-book exams consisting of 40 multiple-choice questions, with a requirement to achieve a 70% passing mark (28 correct answers out of 40).
- The exam duration is usually 90 minutes for each module.
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