ITIL 4 Specialist: Drive Stakeholder Value (DSV) (ITIL4-DSV)

ITIL 4 Specialist: Drive Stakeholder Value (DSV) logo

ITIL 4 Specialist: Drive Stakeholder Value (DSV) (ITIL4-DSV) Exam Voucher

The ITIL 4 Specialist: Drive Stakeholder Value (ITIL4-DSV) certification is a key module in the ITIL 4 Managing Professional stream, designed for IT professionals who manage stakeholder relationships to co-create value. This certification focuses on converting demand into value through IT-enabled services, making it essential for roles involving customer journeys, experiences, and supplier relationships.

About the ITIL 4 Specialist: Drive Stakeholder Value Exam

The ITIL4-DSV exam covers critical topics like service level agreement (SLA) design, multi-supplier management, communication, relationship management, customer journey mapping, and CX/UX design. It equips professionals with tools to enhance stakeholder satisfaction and drive business success.

Exam Details

  • Format: 40 multiple-choice questions
  • Duration: 90 minutes
  • Passing Score: 70% (28/40 correct)
  • Prerequisites: ITIL 4 Foundation certification
  • Delivery: Online or in-person via accredited providers like PeopleCert

Why Choose ITIL4-DSV Certification?

This certification empowers you to optimize stakeholder interactions and boost service value, offering:

  • Enhanced skills in customer and user experience management
  • Better career prospects in IT service management roles
  • A vital step toward the ITIL 4 Managing Professional designation

How to Prepare

To succeed in the ITIL4-DSV exam, follow these steps:

  • Accredited Training: Enroll in an ITIL 4 Specialist: Drive Stakeholder Value course from a PeopleCert-accredited provider.
  • Study Resources: Use official ITIL 4 DSV study guides, practice exams, and the Axelos DSV publication.
  • Practical Application: Apply concepts like journey mapping and SLA design in real-world scenarios.

Get Your ITIL4-DSV Exam Voucher Today!

Ready to elevate your IT service management career? Purchase your ITIL 4 Specialist: Drive Stakeholder Value exam voucher now. Our vouchers are compatible with PeopleCert and other accredited providers, ensuring flexibility and convenience. Take the next step toward stakeholder excellence!

Advance your career with ITIL4-DSV – buy your exam voucher today!