Returns Policy

At Exam Vouchers SA, we strive to provide accurate and reliable exam voucher services. Due to the digital and non-tangible nature of our products, we generally do not accept returns or issue refunds once a voucher has been purchased and delivered. However, we are committed to ensuring your satisfaction and will address specific circumstances as outlined below:

1. Our Error

If we supply an incorrect voucher due to our mistake and are unable to provide the correct one, we will issue a full refund.

2. Voucher Redemption Issues

If you encounter a problem redeeming a voucher, we will work diligently to resolve it. This may include issuing a replacement voucher if necessary. A refund will only be provided if we are unable to resolve the issue or replace the voucher.

3. Customer Error

We are not responsible for purchases of incorrect vouchers (e.g., wrong exam or provider). While refunds will not be issued in these cases, we will do our best to assist you where possible.

For any assistance, please contact our support team via our contact form. We’re here to help ensure your experience with us is seamless.